Customer Care

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

Currently, we offer ground shipping (5-10 days) and express (2-3 days).  Exact pricing will be listed at the time you checkout online.

Do You Ship Internationally?

Currently, we ship in the USA & Canada.

How Long Will It Take To Get My Package?

For ground shipping, it should take anywhere from 5-10 business days for your order to be processed and arrive, unless an item is out of stock.  For express shipping, we process orders the next day and guarantee you will get your items within 2-5 business days after we process the order.  All orders placed after 12PM EST will be processed next business day.

Do You Ship To PO Boxes OR APO/FPO Addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

Currently, we accept Visa, Mastercard, American Express and Discover.  We also offer ACH or electronic bank transfer for wholesale customers only.

Is Buying On-Line Safe?

Yes, all transactions made through online purchases are safe and secure.  Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our e-commerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.  You can verify this by checking our site credentials, privacy policy, and notice our SSL certification.

ORDERS AND RETURNS

How do I place an Order?

To place an order, you simply login to your account, select shop.  Once you arrive to the bras shopping page you can select the items you would like to purchase. If you do not have an account already then you can register upon checkout.

How Can I Cancel Or Change My Order?

Unfortunately, once your order is processed it can not be cancelled.  If you need to change something on your order please call us at 1 (888) 640-0942 so that we can better assist you.  Our customer service office hours are Monday-Friday 8am-5pm CST.

Do I need an account to place an order?

For surgeons and medical professionals you must have an account to purchase items at wholesale price.  If you are wanting to test the product out or participate as a surgical champion you will still need an account for us to process your order. Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. We will also be able to keep you informed about new offers and special promotions.

How Do I Track My Order?

To track your orders, login to your account.  Go to Track My Order.  Then, enter your tracking number and email address.

Who should I to contact if I have any questions about my return/exchange?

A happy customer is our primary goal!  If you need assistance with exchanging or a return please email us at customercare@karleesmith.com.

Mail returns & exchanges to: 14902 Preston Rd # 173 Dallas, Texas 75254.

How Can I Return a Product?

We gladly accept returns of unworn, unwashed merchandise in its original packaging with all tags attached and a copy of your packing slip within 14 days of receiving your item(s) on any full priced item. We only offer exchanges on defective merchandise. Any bras that are opened, worn, damaged, or laundered will not be accepted due to the medical and health regulations.  We can not accept returns on wholesale items.  Returns or exchanges must be completed within 14 days from the date of purchase.

Please Note: For an exchange or return item(s) must be received at our warehouses within 14 days of your original date of receipt.  All defective items must be shipped back to us in order to receive a replacement or credit.  **All sale & custom private label merchandise is final.  We cannot accept returns on sale items.

To Exchange: Please return your full priced item within 14 days of purchase for a credit. Then place your new order online or by phone.

Any unanswered questions? Contact Us