F.A.Q.s

Shopping Information

How do I place an Order?

To place an order, you can shop as a guest and checkout. For registered users we recommend you login to your account, then select shop. Once you arrive at the bras shopping page you can select the items you would like to purchase. If you do not have an account already then you can register upon checkout.

When Will I Receive My Order Confirmation?

Within an hour of placing your order online, you will receive an email outlining the details of your order. Please add customercare@karleesmith.com to your address book to ensure delivery to your inbox.

Do You Offer Gift Cards?

Our Gift Card Capabilities are currently offline. Please call customer care and they will gladly be able to assist you with completing your gift card purchase.

How Do I Know That My Order Has Shipped?

Once your order is processed for shipping, you will receive an email with your shipping confirmation details.

When Will My Credit Card Be Refunded?

Your refund will be processed within 10 business days of your package’s arrival. If there is a refund due, a credit will be issued in the original form of payment.

A refund issued to the original form of payment, such as a bank card, credit card and/or PayPal can take 1-7 business days to be returned to your account.

Order Information

What Browsers & Operating Systems Do You Support?

Karleesmith.com does not support the following browsers and operating systems:

  1. IE 7.0 and Older. IE 8.0 has limited functionality and not 100% supported
  2. Firefox 11 and older
  3. Chrome 25 and older
  4. 2005 and older Mac PowerBooks
  5. Mac Lion 10.7 or older operating systems
  6. Safari 4.5 and Older
  7. Windows 95 & 98

We request that you update your device and/or browsers or ask your IT department to upgrade your computer so that you can use the latest and most secure software.

Why Should I Become a Registered User?

Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. Also, registering allows us to keep you informed about special promotions and new offers. Click HERE to register now.

Why Did You Call Me To Verify My Order?

For your own security and protection, we will call or e-mail you to verify your information if in the normal course of fraud control we find something suspicious regarding your order.

How Do I Change or Cancel an Order?

To cancel, please send an email outlining your cancellation and your order information to customercare@karleesmith.com. We will try our best to fulfill your cancellation request, but cannot guarantee that your order will be canceled before shipping.

Payment Information

What Are My Payment Options?

We accept Visa, Mastercard, American Express, Discover and Paypal. For select customers we offer ACH or electronic bank transfer.

Will My Credit Card Be Charged Immediately?

Your credit card/Pay Pal account will be charged once your order is placed online. In the event of a backorder, your full order will be charged, and any backordered item(s) will be shipped when available. In the event the backordered item(s) is no longer available, you will receive a refund for the unshipped item(s).

Is Ordering Over the Internet Secure?

Yes, all transactions made through online purchases are safe and secure.  Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our e-commerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.  You can verify this by checking our site credentials, privacy policy, and notice our SSL certification.

Are Purchases Tax Free?

No. We currently are required to collect sales tax in the following states: Ohio.

Shipping Information

What Are Your Shipping Fees?

DOMESTIC

FedEx 1-3 Day (USA): $7.85-$10.50 (1-8 items); $17.30-$19.05 (9-14 items); $28.05-$44.55 (16-30 items)

Fedex 2 Day: (Alaska & Hawaii) $23.60 (1-3 items)

FedEx International Economy: Puerto Rico $40 (1-3 items) and the Virgin Islands $95 (1-3 items).

 

INTERNATIONAL

USPS Priority Mail International 3-5 Days (Canada): $25 (1-3 items)
USPS Priority Mail International 5-7 Days (UK): $35 (1-3 items)

Please note exact pricing will be listed at checkout.

Please note that we do not offer Saturday delivery.

How Do I Know My Order Was Shipped?

We will send you an e-mail with your tracking number and a link to where you can track it online once your order has been shipped.

When Will My Order Be Shipped?

All orders placed Monday thru Friday before 1:00 pm EST take one full business day to process and an additional business day to ship. All orders placed Friday after 1:00 pm EST thru Sunday will be processed the following Monday and can take an additional two business days to ship. You will receive an e-mail confirmation once your order has shipped. This shipping timeline is applicable to all orders, including orders with expedited shipping.

Our offices are closed Saturday and Sunday and on most major holidays. We do not offer Saturday delivery.

Please contact Customer Care at 888.640.0942 or customercare@karleesmith.com for more information concerning our hours and shipping policy.

Do You Ship Internationally?

Yes, we do ship internationally! Please select at Checkout your international location (Canada or United Kingdom).

Do You Ship To PO Boxes OR APO/FPO Addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

Order Status

How do I track my order?

To track your orders, go to order tracking.  Then, enter your order number and email address. For registered users, you can also login to your account to view your order details and tracking info.

Returns & Exchanges

What Is Your Return/Exchange Policy?

Karlee Smith gladly accepts returns and exchanges on eligible items within 14-days of receiving your order. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.  Any items received outside of the 14-day window or in non-returnable condition will be shipped back to the customer.

FINAL SALE: All items from our SALE category are FINAL SALE cannot be returned for a refund or store credit. If any merchandise purchased from our SALE category is returned, it will be shipped back to the customer. No exceptions will be made

In Office Returns

Any purchases made at a surgeon’s office can only be returned through that surgeon if eligible; this includes defective items. Karlee Smith cannot process any returns or exchanges for purchases made outside of our website.

Outside Retailer Purchases

If you purchased Karlee Smith merchandise at a department store, or another online retailer please return it back to that store or retailer. Karlee Smith is not responsible for merchandise purchased from any other wholesale carrier or other distribution channels. This includes defective and/or damaged merchandise. No exceptions will be made. Please review their policies upon purchase.

Price Adjustments

Karlee Smith gladly honors a one-time price adjustment on full-price merchandise permanently marked down within 14 days from the date of purchase. Price adjustments do not apply to the following: items purchased with a promotional discount, items purchased at full-price that then go on a temporary promotion or items purchased from our SALE category.

Refunds

Your return will be processed within 10 business days of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. If there is a refund due, a credit will be issued in the original form of payment. Refunds may take up to 10 business days to reflect on your credit card and/or PayPal account. Refunds due to a Karlee Smith gift card will be refunded as a new Karlee Smith gift card and shipped to the billing address on file.

Exchanges

To exchange, please return your eligible item(s) with a copy of your packing slip and call or email customer care to process an online order for the correct item(s).

Shipping Errors or Damages

In the event that an order is processed incorrectly or you receive a damaged and/or defective item please contact Customer Care immediately via email at customercare@karleesmith.com for further assistance.

Return Shipping Address

Customers are welcome to use their shipping method of choice; however, return shipping cost for a third-party shipping service is the responsibility of the customer and will not be reimbursed by our company. We are not responsible for lost return packages and recommend that you insure and track your package.

Please ship all returns and exchanges to:

KARLEE SMITH
Attn: Web Warehouse
14902 Preston Rd #173
Dallas, Texas 75254

If you cannot find an answer to your question online, have a question on your order, or simply would like some styling and shopping assistance, we are happy to help. Feel free to email or call us. Our normal business hours are Monday – Friday from 9am to 5pm EST. You can also write to us; we would love to hear from you!

Need More Help? Contact Us