FAQs

SHIPPING INFORMATION
WHAT ARE YOUR SHIPPING FEES?

DOMESTIC

All Domestic Orders are shipped Fedex. Please note exact pricing will be listed at checkout.

INTERNATIONAL

We ship to the following countries: Canada, Mexico and the United Kingdom. Please note exact pricing will be listed at checkout.

WHEN WILL MY ORDER BE SHIPPED?

All orders placed Monday thru Friday before 1:00 pm EST take one full business day to process and an additional business day to ship. All orders placed Friday after 1:00 pm EST thru Sunday will be processed the following Monday and can take an additional two business days to ship. You will receive an e-mail confirmation once your order has shipped. This shipping timeline is applicable to all orders, including orders with expedited shipping.

Our offices are closed Saturday and Sunday and on most major holidays. We do not offer Saturday delivery.

Please contact Customer Care at 888.640.0942 or customercare@karleesmith.com for more information concerning our hours and shipping policy.

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

PAYMENT INFORMATION
WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, Mastercard, American Express, Discover and Paypal.

ORDER INFORMATION
WHY SHOULD I BECOME A REGISTERED USER?

Becoming a registered user offers faster checkout by allowing you to bypass re-entering your credit card, shipping and billing information. When an order is placed, user information will be filled in automatically. Also, registering allows us to keep you informed about special promotions and new offers. Click HERE to register now.

HOW DO I CHANGE OR CANCEL AN ORDER?

To cancel, please send an email outlining your cancellation and your order information to customercare@karleesmith.com. We will try our best to fulfill your cancellation request, but cannot guarantee that your order will be canceled before shipping.

ORDER STATUS
HOW DO I TRACK MY ORDER?

To track your orders, go to order tracking. Then, enter your order number and email address. For registered users, you can also login to your account to view your order details and tracking info.

RETURNS & EXCHANGES
WHAT IS YOUR RETURN/EXCHANGE POLICY?

At Karlee Smith we 100% guarantee satisfaction and that all products purchased on karleesmith.com meet the highest standards. We gladly accepts returns and exchanges on eligible items within 30-days of receiving your order. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.  Any items received outside of the 30-day window or in non-returnable condition will be shipped back to the customer.

MEDICAL ORDERS

We can make exchanges on any unused, unworn, items in original packaging with all tags attached. Custom apparel is non-refundable & we cannot exchange custom items. Restocking fees may be applicable and will be determined at time of your return.

FINAL SALE: All items from our SALE category are FINAL SALE cannot be returned for a refund or store credit. If any merchandise purchased from our SALE category is returned, it will be shipped back to the customer. No exceptions will be made.

IN OFFICE RETURNS

Any purchases made at a surgeon’s office can only be returned through that surgeon if eligible; this includes defective items. Karlee Smith cannot process any returns or exchanges for purchases made outside of our website.

OUTSIDE RETAILER PURCHASES

If you purchased Karlee Smith merchandise at a department store, or another online retailer please return it back to that store or retailer. Karlee Smith is not responsible for merchandise purchased from any other wholesale carrier or other distribution channels. This includes defective and/or damaged merchandise. No exceptions will be made. Please review their policies upon purchase.

PRICE ADJUSTMENTS

Karlee Smith gladly honors a one-time price adjustment on full-price merchandise permanently marked down within 14 days from the date of purchase. Price adjustments do not apply to the following: items purchased with a discount, items purchased at full-price that then go on a temporary promotion or items purchased from our SALE category.

WHEN WILL MY CREDIT CARD BE REFUNDED?

Your refund will be processed within 10 business days of your package’s arrival. If there is a refund due, a credit will be issued in the original form of payment.

A refund issued to the original form of payment, such as a bank card, credit card and/or PayPal can take 1-7 business days to be returned to your account.

EXCHANGES

To exchange, please return your eligible item(s) with a copy of your packing slip and clearly label “exchange for” on the packing slip with the item(s) you would like to replace your original order with; call or email customer care to process an online order for the correct item(s).

SHIPPING ERRORS OR DAMAGES

In the event that an order is processed incorrectly or you receive a damaged and/or defective item please contact Customer Care immediately via email at customercare@karleesmith.com for further assistance. Defective merchandise will be exchanged or a credit will be issued with prior authorization (must notify customer care within 3 days of delivery).

RETURN SHIPPING ADDRESS

Customers are welcome to use their shipping method of choice; however, return shipping cost for a third-party shipping service is the responsibility of the customer and will not be reimbursed by our company. We are not responsible for lost return packages and recommend that you insure and track your package.

Please ship all returns and exchanges to:

KARLEE SMITH
Attn: Web Warehouse
14902 Preston Rd #173
Dallas, Texas 75254

LOYALTY & REWARDS INFORMATION

All information regarding your point balance, redemptions, and more are available when you login to our site and located in the widget.

If you have questions that cannot be found in the widget, please feel free to email us through our contact page.

If you cannot find an answer to your question online, have a question on your order, or simply would like some styling and shopping assistance, we are happy to help. Feel free to email or call us. Our normal business hours are Monday – Friday from 9am to 5pm EST.

You can also write to us; we would love to hear from you!